After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email. After your order is verified, you can expect to receive your order within the following time frame:
In Singapore only: 1 – 6 business days (except Saturday. Sunday and holidays)
I ordered multiple items, but I only receive ONE (1), where are my other items?
If you ordered multiple products in one order then you might receive your order in a separate parcel due to the weight issue. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each parcel you received to ensure no miss any of your order.
Please Contact Us if you find some items missing in your parcel with your order number and the missing item’s name. We will investigate the matter for you right away.
You can also check the status of each of your items online with our appointed Courier Service Provider Order Tracking tool.
Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on business days only.
I need my order now, Can Cornell speed up the delivery?
Unfortunately, we are unable to speed up the delivery. The delivery arrival time for your order depends on the ordered from. Please refer to the promised delivery date provided when your order was confirmed.
Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
I ordered multiple items, but why did I receive only one email and one tracking number?
Your multiple items might be fragile. Thus, you will be receiving individual emails for different items.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.
Why do I receive my order in separate deliveries?
Products may be shipped from various facilities and therefore deliveries may perform at different times.
Can I cancel my order after order has been shipped?
Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped. By the way, you have an option of rejecting it upon delivery.
Does Cornell offer international shipments?
International shipment is not available at the moment.
Can Cornell deliver the package to my office?
Cornell will deliver your order following the address you provide during checkout, whether it is your house address or office address.
Can I pick up my order at Cornell office?
Cornell does not provide you with a self-service delivery location to pick up your orders.